CANCELLATION POLICY

Cancellation policy

All cancellations must be received in writing/email unless otherwise advised.

 

Off-peak

Cancellations within 28 days or less: Deposit paid is forfeited

 

Peak

Cancellations between 40 days – 29 days prior: 25% of total value of booking is charged

Cancellations between 28 days – 15 days: 50% of total value of booking is charged

Cancellations 14 days or less: No Refund

Mid-stay departures or no shows

 

No refund will be given if a guest decides to leave during their stay.

No shows – Management reserves the right to cancel bookings by 10am the next day. Please contact the park should there be a delay to your scheduled arrival date.

 

Refunds

Refund requests must be received in writing/email. Any refunds will be at the discretion of management. Any money entitled to the guest after applying the Cancellation Terms may be held in credit for a future booking.

 

When the same credit card is available, the refund will be processed by Park Management into the same card used for the booking. Please allow 3-5 business days for funds to reach your account.

 

When the credit card is no longer available, or payment was made with a savings card, a bank statement which includes the BSB, account number and your name must be sent to Park Management. Please allow 5-10 business days for the funds to reach your bank account.

 

Get in touch

Have any questions? We are always open to talk about your next holiday or event we’d love to know how we can help you.