CANCELLATION POLICY

In the event that you have to cancel your stay with us, please be advised that all cancellations must be received in writing and sent to info@burrumshoresbeachfront.com.au from the Primary email address on the confirmed booking.

Off-peak
Cancellations within 28 days or less: Deposit paid is forfeited/50% of booking value

Peak
Cancellations between 40 days – 29 days prior: 25% of total value of booking is charged
Cancellations between 28 days – 15 days: 50% of total value of booking is charged
Cancellations 14 days or less:

No Refund
Mid-stay departures or no shows

No refund will be given if a guest decides to leave during their stay.

No shows – Management reserves the right to cancel bookings by 10am the next day. Please contact the park should there be a delay to your scheduled arrival date.

Refunds
Refund requests must be received in writing/email. Any refunds will be at the discretion of management. Any money entitled to the guest after applying the Cancellation Terms may be held in credit for a future booking.

When the same credit card is available, the refund will be processed by Park Management into the same card used for the booking. Please allow 3-5 business days for funds to reach your account.

When the credit card is no longer available, or payment was made with a savings card, a bank statement which includes the BSB, account number and your name must be sent to Park Management. Please allow 5-10 business days for the funds to reach your bank account.